Welcome to Support

Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
Crowdfunding
Quick Tips
Broadcasters
Others
Viewers




    Customer service is available Monday to Friday during standard business hours (this does not include holidays). All inquiries are handled within 2 business days from the time it is received.

    Quick Tips

    • Coin Purchase Dispute

      If you have questions regarding your coin purchase or have issues receiving coins that you purchased, please contact customer service at support@peeks.social

    • I’m locked out of my account. How do I reset my password?

      If you would like to reset your password, please follow the steps below: 1. Open the Peeks app or the Peeks website 2. From the sign in screen, select the…

    • Validating Bank Account

      Great News! All bank accounts added to your wallet are now auto-approved. As long as your ID has been approved, you can withdraw funds from your account. However, if you…

    • Purchase of Coins

      Coins can be purchased via credit card or Bitcoin on our website at www.peeks.com Please note that purchases may appear on your financial statement as charges from Peeks, Personas, or Paysonas.

    • Can’t Stream?

      If you are unable to stream it may be due to a streaming violation which you have breached on the app. Your streaming access may be suspended for 3 business…

    Broadcasters

    • When will I receive the funds from subscriptions?

      When a user subscribes to you, the funds are credited to your account daily and you should see this in your wallet. After the funds have been credited to your…

    • How do I get access to create a subscription plan?

      At this time, only users with a rating of 4.0 and higher can gain access to create a subscription. If your rating has not reached at least 4.0, you will…

    • How do users subscribe to me?

      To have users subscribe to you, you will first need to create a subscription plan. At this time, as the subscriptions feature rolls out, only select broadcasters will be able…

    • What is a document number when submitting ID?

      The document number on a piece of identification is a series of letters and/or numbers that unique to you and your identification.

    • How do I improve my rating?

      User ratings are based on how often you stream and how you are rated by customers on the app. If you would like to improve your ratings please try the…

    • How do I stream from my computer?

      1. On your computer, go to peeks.com and log in. 2. In the left sidebar, select the Desktop Streaming option. 3. You’ll be asked to download OBS (https://obsproject.com/download) which is…

    • How do I add my US or Canadian bank account?

      If you reside in the United States or Canada, you can withdraw funds that you’ve earned directly to your bank account. To add a bank account, please follow these steps:…

    • How do I withdraw to my US or Canadian bank account?

      If you reside in the United States or Canada, you can withdraw funds that you’ve earned directly to your bank account. Please follow these steps. Please note these steps assume…

    • How do I turn off access to my location?

      While the Peeks app asks you for permission to access your location, it is not required to use the app. If you have granted access to your location however and…

    • Why is my Payment Pending?

      Whenever you make a withdrawal request from your wallet, it will first become a pending transaction before posting to your account. Pending Transactions are authorized or submitted items that have…

    • Why is my payment delayed?

      Unfortunately, Payment requests can be delayed due to a high volume of users. There is no risk in losing any money, but you may have to wait up to 3…

    • iOS Wallet Updates

      We have some updates for iOS regarding tipping and paying for streams. Tipping in iOS is now done using Peeks Social Coins. You can buy coins on Peeks Social website….

    • Am I tipping and receiving real money in Peeks Social?

      Yes, all of the money in Peeks Social is REAL! Register for an account to get started!

    • How do I upload a video?

      In the menu go to UPLOAD VIDEO. Select your video and choose a thumbnail. Add your video details, such as title, rating and category, then you are ready to start…

    • What are the other fees and payout periods?

      Fees Table Item Rate Reactivation Fee $20 Impressions 5,000 – 79 Coins 10,000 – 139 Coins 50,000 – 499 Coins * Fees may be subject to change based on special…

    • What are the platform fees associated with my status level?

      Peeks Social Status Levels & Platform Fees Table Stars Platform Fee 0-0.9 70% 1-1.9 60% 2-2.9 50% 3-4.4 39.9% 4.5-5 30% For subscriptions, a platform fee of 17% is charged…

    • What is a “Private” Stream?

      A private stream allows the broadcaster to select from a list of their followers as to who they want to share their live streams with, these streams are not public….

    • What is the “Paid Broadcast” feature?

      This feature ensures broadcasters monetize from their streams by asking viewers to pay to watch it. The broadcaster can select this feature before or anytime during a live stream by…

    • What is the file size limit for my video upload?

      Currently the maximum file size for uploaded videos is 200MB.

    • Why is it sometimes my animations don’t work?

      Some phones will automatically stop animations and not allow you to stream if your battery is low or in power save mode. We recommend you have at least 30% battery…

    • How do I turn 18+ content on?

      *PLEASE NOTE YOU HAVE TO BE 18+ OR OLDER ON THE APP TO ACCESS 18+ STREAMS* In order to view 18+ content, you must be at least 18 years old….

    • What are the different payment methods?

      *Before you add a payment method, please make sure you have submitted a valid ID. You can do this by signing into your account at peeks.social and tapping the ‘Submit…

    • How do I check my cash balance in Peeks Social?

      In your wallet, you will see 2 balances, your total amount and funds on “hold”. There is a hold period for money deposited to your account to allow time to…

    • How do I delete a video?

      It’s a good idea to clean up your videos and leave only the best ones up. To delete videos, go to MY PROFILE in the main menu, swipe left (for…

    • Coin/Cash Balance

      You can check your account balance by logging into the Peeks website at www.peeks.com. Once logged in, you can navigate to the My Wallet screen and from there you’ll be…

    Viewers

    • How do I subscribe to a broadcaster?

      For broadcasters that offer subscriptions, you can now subscribe to users to support your favourite broadcasters as well as get access to special features. At this time, these features may…

    • How do I pay to unlock the stream chat?

      You may notice that when you try to chat with a broadcaster while watching a stream, you may be asked to make a purchase before you can chat. To do…

    • How Does Tipping Work?

      You need funds to tip broadcasters. Once you have funds, you can tip from your Peeks Social Wallet. You can only tip out your available balance in your wallet.

    • I feel like I didn’t get what was promised from the broadcaster. What do I do?

      If the broadcaster didn’t broadcast for approximately 15 minutes after enforcing a paid broadcast or didn’t deliver what was promised, you may be eligible for a credit to your Peeks…

    • How do I add coins into my Peeks Social account?

      To purchase coins, please login to the Peeks website and click on the “Get Coins” button on the home page. Please select the coin package and your credit card as…

    • My video keeps freezing, what can I do?

      Video freezing and buffering can occur when watching or streaming in areas with low WIFI bandwidth and or in areas where your mobile carrier has limited coverage. Try to go…

    • Why is it sometimes my animations don’t work?

      Some phones will automatically stop animations and not allow you to stream if your battery is low or in power save mode. We recommend you have at least 30% battery…

    • What does the “Lock” Icon Mean?

      The Lock icon means that you have been invited view to a private stream from a broadcaster you are following. Only you and other users that have been invited by…

    • How Do I Block Annoying Broadcasters?

      If you want to stop a broadcaster from popping up in your views, go to the broadcaster’s profile by clicking on their profile picture, then select the OPTIONS menu at…

    • How do I delete my account?

      Please contact Customer Support at support@peeks.social and provide your Peeks Social username.

    • How do I change my username?

      You can change your username in the Android or iOS app once every six months by going to the Settings menu. On Android you can find the Settings menu by…

    • Where is my tip button?

      In some situations on iOS your tip button isn’t visible. You can still tap on the bottom right corner of the screen to activate the tip function. We’re currently resolving…

    • How do I get a refund?

      Please contact Customer Support at support@peeks.social providing your Peeks Social username and the stream name (if applicable) if you would like to request a refund. Please also provide username of…

    Other

    • Why won’t my messages load?

      If you are using an Android device and you are experiencing issues loading your private messages, please try the following steps in order to get them working again: 1) Log…

    • Why did my bonus expire?

      Peeks may credit a user’s account with bonus funds after completing certain actions, as part of a promotion, etc. If these bonus funds are not used within 72 hours, unused…

    • Is there a limit to likes?

      There is a limit to the amount of likes in order to prevent abuse. If users are abusing the like function then they may be limited in the number of…

    • What is the Offer Box?

      The Offer Box allows users to create actionable incentives that can be distributed to viewers of livestreams and archived videos. All users have the ability to connect products or services…

    • How do I delete a payment method?

      1. Log into the Peeks website at www.peeks.com. 2. Click on your profile picture on the top right of the screen and select My Wallet. 3. Locate the My Payment Methods section…

    • How do I install the enhanced Android app?

      For 18+ content please download our custom Android app by clicking here. You may be asked to grant permission to install. Or You can access exclusive 18+ content by going…

    • How do referral links work?

      Peeks has a referral program that enables another way for existing users to earn coins. You can refer users by sharing your referral link. When users sign up through your…

    • How much advertising does a coin get me?

      Buy larger coin packages to get a better deal. The current rate is 60 – 100 impressions per coin but may vary with promotions.

    • What happens if I don’t use the coins?

      Coins that you’ve purchased do not expire. You can use coins to send tips to other users or purchase impressions to promote your streams. If you wish to withdraw the…

    • How do I use Peeks coins?

      After purchasing a Peeks coin package, you can use the coins to tip Broadcasters or buying Impressions which are used for advertising your products (Offer Box) and your profile (Get…

    • How to use impressions?

      There are 2 ways to use your impressions. If you use the impressions correctly, it can help you to become popular on the app. Purchasing impressions will enable your videos…

    • What is the refund policy?

      Refund Policy: If you have purchased coins in error, you can contact Peeks Social Support to inquire about a refund as long as none of the coins have been used.

    • More Questions or Feedback?

      Send us an email at support@peeks.social or feedback@peeks.social and we will get back to you as soon as possible. Customer service is available Monday to Friday during standard business hours (this does not…