This document outlines our commitment to addressing complaints effectively and fairly. If you are a user of Personas Inc, this policy is an integral part of your agreement with us.
Personas Inc’s office address is 85 W Combs Rd. STE 101-109, San Tan Valley Arizona, 85140-9106, USA.
This Complaints Policy is open to all individuals, regardless of their status as a user of Personas Inc, who wish to lodge a complaint related to Personas Inc.
Submitting a Complaint:
To file a complaint about Personas Inc, including any concerns regarding content or user conduct, please email your complaint to email@example.com. Include your name, address, contact details, a description of your complaint, and, if applicable, the URL of the content in question.
If you are unable to reach us via email, you can send a written complaint to the following address; 85 W Combs Rd. STE 101-109, San Tan Valley Arizona, 85140-9106, USA.
Handling Complaints about Illegal or Non-Consensual Content:
Upon receiving a complaint regarding illegal or non-consensual content under Section 5, we will take the following steps:
- Investigate: We will promptly investigate your complaint within a reasonable timeframe based on its nature.
- Information Request: If further information or documents are necessary, we will contact you to request them.
- Decision: In good faith, we will investigate your complaint within seven (7) business days.
- Content Removal: If we determine that the content is unlawful or non-consensual, we will immediately remove it and notify you of our decision via email or other electronic means.
- Dispute Resolution: Any disagreement regarding our determination of non-consensual content will be referred to a neutral arbitration association at our expense.
Handling Complaints about Copyright Infringement:
Complaints concerning copyright infringement must be submitted following our DMCA Policy. We will respond to such complaints as outlined in that policy.
Handling Other Complaints:
Upon receiving other complaints, including those related to breaches of our Acceptable Use Policy, we will take the following steps:
- Investigation: We will investigate your complaint appropriately based on its nature and within a reasonable timeframe.
- Information Request: If we require additional information or documents, we will contact you to request them.
- Action: In good faith, we will take appropriate actions to address the issue raised by your complaint. If the complaint involves content that breaches our Acceptable Use Policy, we will promptly remove it.
- Outcome Notification: While not obligated to inform you of the outcome, we will strive to keep you informed of any decisions made regarding your complaint.
Unjustified or Abusive Complaints:
As a user of Personas Inc, you warrant that any complaint made under this Complaints Policy is justified, respectful, and made in good faith. If we determine that you have breached this warranty by making wholly unjustified, abusive, or bad-faith complaints, we may suspend or terminate your user account.