Support Categories
All FAQs
Why is my payment delayed?
Unfortunately, Payment requests can be delayed due to a high volume of users. There is no risk in losing any money, but you may have to wait up to 3…
How Does Tipping Work?
You need funds to tip broadcasters. Once you have funds, you can tip from your Peeks Social Wallet. You can only tip out your available balance in your wallet.
I feel like I didn’t get what was promised from the broadcaster. What do I do?
If the broadcaster didn’t broadcast for approximately 15 minutes after enforcing a paid broadcast or didn’t deliver what was promised, you may be eligible for a credit to your Peeks…
How do I add coins into my Peeks Social account?
To purchase coins, please login to the Peeks website and click on the “Get Coins” button on the home page. Please select the coin package and your credit card as…
My video keeps freezing, what can I do?
Video freezing and buffering can occur when watching or streaming in areas with low WIFI bandwidth and or in areas where your mobile carrier has limited coverage. Try to go…
Why is it sometimes my animations don’t work?
Some phones will automatically stop animations and not allow you to stream if your battery is low or in power save mode. We recommend you have at least 30% battery…
What does the “Lock” Icon Mean?
The Lock icon means that you have been invited view to a private stream from a broadcaster you are following. Only you and other users that have been invited by…
How Do I Block Annoying Broadcasters?
If you want to stop a broadcaster from popping up in your views, go to the broadcaster’s profile by clicking on their profile picture, then select the OPTIONS menu at…
How do I delete my account?
Please contact Customer Support at support@peeks.social and provide your Peeks Social username.
How do I change my username?
You can change your username in the Android or iOS app once every six months by going to the Settings menu. On Android you can find the Settings menu by…
Where is my tip button?
In some situations on iOS your tip button isn’t visible. You can still tap on the bottom right corner of the screen to activate the tip function. We’re currently resolving…
How do I get a refund?
Please contact Customer Support at support@peeks.social providing your Peeks Social username and the stream name (if applicable) if you would like to request a refund. Please also provide username of…