Support Categories
All FAQs
How do users subscribe to me?
To have users subscribe to you, you will first need to create a subscription plan. At this time, as the subscriptions feature rolls out, only select broadcasters will be able…
How do I subscribe to a broadcaster?
For broadcasters that offer subscriptions, you can now subscribe to users to support your favourite broadcasters as well as get access to special features. At this time, these features may…
Why won’t my messages load?
If you are using an Android device and you are experiencing issues loading your private messages, please try the following steps in order to get them working again: 1) Log…
Why did my bonus expire?
Peeks may credit a user’s account with bonus funds after completing certain actions, as part of a promotion, etc. If these bonus funds are not used within 72 hours, unused…
How do I pay to unlock the stream chat?
You may notice that when you try to chat with a broadcaster while watching a stream, you may be asked to make a purchase before you can chat. To do…
What is a document number when submitting ID?
The document number on a piece of identification is a series of letters and/or numbers that unique to you and your identification.
Is there a limit to likes?
There is a limit to the amount of likes in order to prevent abuse. If users are abusing the like function then they may be limited in the number of…
How do I improve my rating?
User ratings are based on how often you stream and how you are rated by customers on the app. If you would like to improve your ratings please try the…
What is the Offer Box?
The Offer Box allows users to create actionable incentives that can be distributed to viewers of livestreams and archived videos. All users have the ability to connect products or services…
How do I stream from my computer?
1. On your computer, go to peeks.com and log in. 2. In the left sidebar, select the Desktop Streaming option. 3. You’ll be asked to download OBS (https://obsproject.com/download) which is…
How do I add my US or Canadian bank account?
If you reside in the United States or Canada, you can withdraw funds that you’ve earned directly to your bank account. To add a bank account, please follow these steps:…
How do I delete a payment method?
1. Log into the Peeks website at www.peeks.com. 2. Click on your profile picture on the top right of the screen and select My Wallet. 3. Locate the My Payment Methods section…